How to Manage Experience Sharing

This book has grown from a workshop that brought together researchers and practitioners from a wide range of areas, including the safety domain. The focus of the workshop was on the well known issue of organisational learning and organisational memory. The authors come from widely different disciplines, such as safety consultancy, organisational psychology, computer science and law. The focus of some contributions is on individual and group processes, others on organisational strategy or societal and environmental issues. One of the central issues in the book is the comparison of knowledge management in two settings: learning from failures in accident sensitive environments and learning from success in service organisations. Some key questions addressed in this book are: - How can an organisation learn from its successes and failures, from its experiences and accidents? - How can we prevent the loss of knowledge caused by intensive emplo